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The El Paso

69% of financial institutions have pulled the plug on an AI chatbot. The problem isn't always the AI.

69% of financial institutions have pulled the plug on an AI chatbot. The problem isn't always the AI.
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The financial institutions many rely on are already using AI to handle some of their customer communications, and every message, from routine payment confirmations to fraud alerts, involves sensitive information. But how well AI handles these interactions doesn’t always depend on the AI itself. N...

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