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Chatbot privacy lawsuits: AI wiretapping claims and the legal fight over customer conversations

Chatbot privacy lawsuits: AI wiretapping claims and the legal fight over customer conversations
Photo: KVIA ABC-7 · view original

By Richart Ruddie for Captain Compliance A visitor opens a retailer’s chat box and asks where an order has gone. Behind the chat window, a software provider routes the message through its servers, generates a transcript, identifies the customer and possibly analyzes the exchange to improve its pr...

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