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The El Paso

It’s a top guest complaint but many hotels can’t fix it

It’s a top guest complaint but many hotels can’t fix it
Photo: KVIA ABC-7 · view original

By Jeanne Bonner, CNN (CNN) — On a work trip to Mississippi last year, Jason GaNun wound up trying three different hotel rooms to get some peace and quiet before a busy day — and none of them did the trick. In the first one, he said the “ancient” air conditioning unit was one of the loudest he’d...

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