Skip to content
The El Paso

Nearly 9 in 10 companies will have AI talking to customers by year's end. Can it tell when you've had enough?

Nearly 9 in 10 companies will have AI talking to customers by year's end. Can it tell when you've had enough?
Photo: KVIA ABC-7 · view original

By the end of the year, 88% of companies expect to have AI agents handling some of their customer conversations, according to a 2026 Sinch survey of 2,527 senior decision-makers across 10 countries. That doesn’t mean human representatives are out of the picture. Gartner reported that nearly 80% o...

Sources and story details