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The El Paso

Shoppers are growing skeptical about AI: Where it still earns confidence

Shoppers are growing skeptical about AI: Where it still earns confidence
Photo: KVIA ABC-7 · view original

When an order is delayed, or a card has been charged twice, do shoppers prefer typing their question to the AI agent on the website, or do they go looking for a phone number to ask a human? For most shoppers, it depends on the question. Ahead of the busiest shopping period of the year, Sinch aske...

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