A recent study by travel concierge company Greetwell found that AI chatbots recommended non-existent places, tours, or activities to 1 in 6 users. More than half of AI users received at least one bad recommendation.

The use of AI for travel planning is increasing, with Deloitte's research showing a rise from 15% to 25% in one year. Despite its convenience, users are hesitant to trust AI for actual bookings.

According to the survey, a little over half of respondents have used AI for travel, but trust decreases when making reservations. Further details on the study's findings are available from the source.